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Complaints

Habitat for Humanity is committed to meeting the needs and expectations of valued supporters, beneficiaries and other related stakeholders.

We recognise the importance and value of listening and responding to concerns and complaints. We are committed to achieving the highest standard and continuous improvement in every area of our work. This applies especially to delivery of services, seeking donations and accountability to the Code of Conduct of the Australian Council Development(ACFID). Receiving concerns and complaints is one of the most important ways of learning what we need to do improve our work.

If you have a complaint around the content on this website, please submit your feedback below. We also welcome feedback on operations and conduct. You can submit feedback in the following ways:

  • Phone: 1800 88 55 99
  • Email: [email protected]
  • Mail: Habitat for Humanity Australia, PO Box 1048, NSW 2059

Habitat for Humanity Australia is an independent organization that is overseen by a board of directors and governed by its own policies. If you have a complaint about Habitat for Humanity Australia, please contact us at 1800 885 599 to discuss the issue or concern.

If you believe your concern cannot be adequately addressed or resolved by the national organization, or if your concern relates to Habitat for Humanity Australia, leadership (board president or executive director), notify Habitat for Humanity International by following the process outlined on Habitat.org.

For complaints in countries outside of Australia where Habitat for Humanity Australia supports a project or a program click here. Link to https://app.convercent.com/en-us/LandingPage/499b0647-c9d1-e511-80cc-000d3ab1b4ffC

Complaints relating to a breach of the ACFID Code of Conduct by an ACFID member can be made to the ACFID Code of Conduct Committee here.

Read our full Complaints Policy here.