Position Title: Volunteer Operations Coordinator
Status: Full-time
Date: 23/01/2026
volunteer operations coordinator
Position Description
As the Volunteer Operations Coordinator, you’ll be supporting the growth and evolution of HFHA’s volunteering programs. This includes the Global Village international volunteering program and the domestic Brush with Kindness program, ensuring they deliver high-impact, transformative experiences for individuals, schools, and corporate supporters and corporate partners.
This role has a strong focus on systems and process improvement. You will manage and enhance the platforms that power our volunteer programs — including Salesforce, Rosterfy, and Raisely — driving improvements in efficiency, data quality, and volunteer experience. You will also facilitate cross-cultural collaboration and communication with global Habitat for Humanity partners to co-design volunteer experiences that are safe, ethical, and community-driven. You will play a central role in shaping how volunteers engage with international development, not just through construction work, but as advocates for safe shelter and long-term community resilience.
This is a unique opportunity for an operationally-minded professional who combines a passion for social impact with a talent for building scalable systems. You will work across both programs to strengthen the volunteer journey, support growth, and ensure our systems are set up to scale.
Position: Volunteer Operations Coordinator
Location: Sydney (Haymarket) with hybrid work options available
Employment: Full-time
Reporting: Program and Partnerships Manager
More about our work
Habitat for Humanity Australia (HFHA) is part of Habitat for Humanity, a global not-for-profit housing provider working in over 70 countries. Our vision is a world where everyone has a safe and decent place to live. Today, Habitat for Humanity works in thousands of communities around the world and has built, rehabilitated and repaired over one million homes, helping more than 62 million people. We are an inclusive workplace and believe that people should be employed on the basis of merit.
Key Responsibilities
Global Village Coordination
- Coordinate logistics for the Global Village Program.
- Facilitate cross-cultural collaboration and communication with global Habitat for Humanity partners to co-design volunteer experiences that are safe, ethical, and community-driven.
- Oversee risk management, insurance, budgeting, and program logistics with appropriate internal and external stakeholders.
- Ensure alignment with HFHA’s international development objectives and safeguarding practices.
Volunteer Systems Coordination
- Manage, maintain and continuously improve HFHA’s volunteer management systems, including Salesforce, Rosterfy, and Raisely.
- Identify and implement process improvements to enhance the efficiency and effectiveness of volunteer program operations across both Global Village and Brush with Kindness.
- Leverage digital platforms and CRM tools to streamline volunteer communication.
- Develop and maintain clear documentation of systems, processes, and workflows for internal use.
- Translate participant feedback and data insights into tangible program enhancements.
- Work in partnership with the Marketing & Communications team to support integrated recruitment and retention campaigns.
Culture, Ethics & Relationship Building
- Reflect the values of HFHA including humility, accountability, courage and kindness in all interactions.
- Work with volunteers, supervisors and leaders to support the effectiveness of program delivery.
KNOWLEDGE & EXPERIENCE
Essential Requirements:
- Minimum 2 years’ experience in volunteer program management, operations, stakeholder engagement, or a related field.
- Strong relationship-building skills with diverse stakeholders including schools, corporates, and community organisations.
- Demonstrated experience managing or administering CRM or volunteer management platforms. Salesforce, Rosterfy, or Raisely experience is highly regarded, but not essential.
- Proven ability to identify and implement process improvements that improve operational efficiency.
- Strong project management, critical thinking, and problem-solving capabilities.
- Passion for innovation, user-centred design, and social impact.
- Relevant qualifications in operations, systems management, or a related field.
Desirable Skills:
- Experience in international volunteering, education, or community development.
- Ability and willingness to travel internationally and domestically as required.
- Understanding of ethical storytelling, safeguarding practices, and community-led development.
- Experience implementing or working with AI tools and automation to improve workflow effectiveness.
- Experience working cross-culturally and in partnership with local or international NGOs.
Habitat’s Statement of Expectations surrounding Safeguarding
Habitat for Humanity requires that all employees take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities, and all those with whom we work. Managers at all levels have responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation and abuse; safeguards the rights of beneficiaries and community members (especially children); and promotes the implementation of Habitat for Humanity’s code of conduct.
All employees must:
- Uphold ethical standards and demonstrate professional integrity.
- Adhere to all safeguarding policies and procedures, ensuring the safety and well-being of children and vulnerable adults in all aspects of service delivery.
- Identify and report any safeguarding concerns in line with the organisation’s protocols.
- Uphold commitment to continuous learning and adapting to updated safeguarding policies and procedures.
Roles within Habitat for Humanity may involve different levels of direct or indirect exposure to vulnerable groups. The level of safeguarding measures required depends on the nature of the role. This is a Moderate-Exposure Role: This role may involve occasional or indirect contact with vulnerable groups but not as a primary function. Employees in this role must still comply with safeguarding requirements but may require less frequent training and oversight.
How to apply:
Please send your CV and cover letter to Beth at [email protected] with the subject line: Volunteer Operations Coordinator Applicant.
Applications close: 5pm, 20 March, 2026.