Community Housing Policies
Please click on the links below to access our full policies in Community Housing:
Resident Engagement
Interpreting and Translation Guidelines
Housing Allocation Policy
Applying for Housing (Affordable Housing)
Customer Service Standards
Starting a Tenancy
Rent Policy
Compliments, Complaints and Appeals
FORM Compliments, Complaints and Appeals
Management Transfer
Absence from Property
Changes to Household Property
Mutual Exchange Policy
Domestic Violence Policy
Pet Policy
Succession of Tenancy Policy
Tenant Charge Policy
Tenant Wellbeing Policy
Block Meeting Policy
Complaints and Appeals
Management Transfer
Absence from Property
FACT SHEET – Calculating your rent
FACT SHEET – Paying your rent
FACT SHEET – Transitional Housing
FACT SHEET – Water Charges
FACT SHEET – How We Work Together
FACT SHEET – Access to your property
FACT SHEET – Good Neighbour
FACT SHEET – Arrears Management
FACT SHEET – Ending Your Tenancy
FACT SHEET – Charter of Tenant Rights & Code of Conduct