Habitat for Humanity is committed to meeting the needs and expectations of valued supporters, beneficiaries and other related stakeholders.
We recognise the importance and value of listening and responding to concerns and complaints. We are committed to achieving the highest standard and continuous improvement in every area of our work. This applies especially to delivery of services, seeking donations and accountability to stakeholders generally. We are committed to working according to or above the standard required by the Code of Conduct of the Australian Council for International Development (ACFID). Receiving concerns and complaints is one of the most important ways of learning what we need to do to improve our work.
Habitat for Humanity Australia strives to provide the latest news and updates to supporters of our activities. We are committed to updating our website regularly to ensure timeliness, transparency and accuracy around partner family need, why donations are being collected and what they will be used for and program updates.
All images and photography are owned by Habitat for Humanity Australia. Consent has been provided for all stories and photos, and taken in accordance with our Use of Stories and Photos policy and Child Protection Policy.
If you have a complaint around the content on this website please submit your feedback below. We also welcome feedback on operations and conduct. You can submit feedback in the following ways:
Phone: 1800 88 55 99
Mail: Habitat for Humanity Australia, PO Box 1048, NSW 2059
For complaints in countries outside of Australia where HFHA supports a project or a program click here.
Complaints relating to a breach of the ACFID Code of Conduct by an ACFID member can be made to the ACFID Code of Conduct Committee here.
Read our full Complaints Policy HFHA Complaints Handling – Aug 2015